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Privacy Policy

«Agencia PAM» is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the General Data Protection Regulation (GDPR) (EU) 2016/679 and in Organic Law 3/2018, of 5 December, on data protection and digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our website may require you to provide certain personal data through registration or contact forms, or by sending emails, and that these will be processed by «Agencia PAM», Data Controller, whose data are:

Company name: Pamela Sofía Dias Domingues

VAT NO: X5862467C

Domicile: Quinta da Bendada, Sete Capotes 6200 Covilhã, Portugal

Telephone: 633791516

eMail: info@agenciapam.com

Collection and Processing of Personal Data

A personal data is any information relating to a person: name, email, address, telephone number, NIF/NIE… In addition, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.

«Agencia PAM, as Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending an e-mail or by filling in the forms included in the website.

Only the data necessary to carry out the contracted service, or to be able to respond appropriately to the request for information made by the User will be obtained. The data collected are identifying data and correspond to a reasonable minimum in order to be able to carry out the activity carried out. In particular, no specially protected data is collected at any time. Under no circumstances will the data be used for any purpose other than that for which it was collected.

By entering the data, the User grants unequivocal consent to the Provider, declaring that he/she has been informed of the conditions on the protection of personal data, accepting and consenting to the automated processing of the same, so that the data provided may be processed for the aforementioned purposes. Failure to provide the personal data requested or not accepting this data protection policy means the impossibility of subscribing, registering or receiving information about the Provider’s products and services.

As a user, you are solely responsible for the veracity and correctness of the data you submit to Agencia PAM, exonerating the Provider from any liability in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

As processors, the Provider has contracted the following service providers, who have undertaken to comply with the applicable data protection regulations at the time of their contracting and are strictly necessary for the basic performance of the we

AGENCIA PAM informs you that the data you provide in the subscription and contact forms and will be located on the servers of Mailer Lite, email marketing provider of Pamela Dias Domingues and PAM Agency, located at J. Basanavičiaus 15, LT-03108 Vilnius, Lithuania, you can view their policy here.

The data you provide in the contact forms (name and email address) will be temporarily stored by the hosting provider of the provider and the website, Raiola Networks. You can view their privacy policy here.

Your browsing data is held by Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, California, USA, which provides cloud computing and email services. Privacy policy and other legal aspects of this company can be found at the following link: https://www.google.com/intl/es/policies/privacy/

Google participates in and has certified its compliance with the US-EU Privacy Shield framework agreement.

The User can obtain more information about the Privacy Shield at the U.S. Department of Commerce website: https://www.privacyshield.gov/welcome.

Agencia PAM does not sell, rent or transfer personal data that may identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in which case users will be asked for their consent, informing them of the identity of the collaborator and the purpose of the collaboration. This will always be carried out with the strictest security standards.

Agencia PAM undertakes to use and process the data included from users, respecting their confidentiality and to use them in accordance with their purpose, as well as to comply with its obligation to store them and to adapt all measures to prevent alteration, loss, unauthorized processing or access, in accordance with the provisions of current data protection legislation.

Contact forms/email

Purpose: To respond to your request for information made through our contact form(s).

Legitimation: The legal basis legitimising this processing is the consent of the User, which may be revoked at any time.

Transfer of data: Personal data will be processed through servers managed by Raiola Networks, which will be considered the Data Processor.

Mailing list registration forms (newsletter)

Purpose: To send communications, some of them commercial, of interest to users according to the subject matter of the blog. As established by the LSSICE, «Agencia PAM» undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship, if any, will not be considered as commercial communication.

Legitimation: The legal basis legitimising this processing is the consent of the User, which may be revoked at any time.

Transfer of data: Personal data will be processed through servers managed by Mailer Lite, which will be considered the Data Processor.

Recruitment forms

Purpose:

Manage purchases made.

Provide information on the processing and status of purchases. Comments and content management.

Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or status of orders.

Legitimation: 

The legal basis legitimising this processing is the performance of a contract.

Transfer of data

«Agencia PAM» will not transfer or communicate your data to any third party, except in the cases provided for by law or when the provision of a service implies the need for a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected may be provided to these Data Processors (payment platforms, agencies, intermediaries, etc.), when this is necessary for the effective performance of a contracted service or purchased product. The User also accepts that some of the services may be, totally or partially, subcontracted to other persons or companies, who will be considered as Data Processors, with whom the corresponding confidentiality contract has been agreed, or who have adhered to their privacy policies, established on their respective websites. The User may refuse the transfer of your data to the Data Processors, by means of a written request, by any of the aforementioned means.

Furthermore, in those cases in which it is necessary, Customer data may be transferred to certain bodies, in compliance with a legal obligation: Spanish Tax Agency, banks, Labour Inspectorate, etc.

Minors:

This website may only be used by persons over 14 years of age. As required by the LOPD and GDD, in the case of children under 14 years of age, the consent of their parents or guardians is a mandatory condition for us to process their personal data.

Security measures:

Users of this website are informed that «Agencia PAM» has adopted the technical, organisational and security measures available to us to prevent the loss, misuse, alteration, unauthorised access and theft of data, and thus guarantee the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current legislation on data protection. The personal data collected in the forms are processed only by the staff of «Agencia PAM» or the designated Data Processors.

The «Agencia PAM» website also has SSL encryption, which allows the User to send personal data securely through the contact or registration forms on the website.

Veracity of the data:

The User declares that all the data provided by him/her are true and correct and undertakes to keep them up to date. The User shall be responsible for the veracity of his/her data and shall be solely liable for any disputes or litigation that may arise as a result of the falsity of such data. It is important that, so that we can keep the personal data updated, the User informs «Agencia PAM» whenever there has been any change in them.

Exercise of User Rights:

The LOPD and GDD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us, providing documentation proving their identity (ID card or passport), by email to info@agenciapam.com, or by written communication to the address that appears in our Legal Notice. Said communication must include the following information: name and surname of the User, the request, address and supporting data.

The exercise of rights must be carried out by the User him/herself. However, they may be exercised by a person authorised as the User’s legal representative, providing the documentation accrediting such representation.

The User may request the exercise of the following rights:

The right to request access to personal data, which is the right to obtain information on whether their own personal data are being processed, the purpose of the processing, if any, being carried out, as well as the information available on the origin of such data and the communications made or planned for such data.

The right to request its rectification, in case the personal data is incorrect or inaccurate, or deletion of data that proves to be inadequate or excessive.

The right to request the limitation of their processing, in which case only the data strictly necessary for the exercise or defence of claims will be kept by «Agencia PAM».

Right to object to processing: this refers to the data subject’s right not to have his or her personal data processed or to stop the processing in cases where his or her consent to the processing is not required, where the data is used for commercial prospecting or for the purpose of making decisions regarding the data subject and based solely on the automated processing of his or her data, unless for legitimate reasons or for the exercise or defence of possible claims, the data must continue to be processed.

Right to data portability: in case you want your data to be processed by another company, «Agencia PAM» will provide you with the portability of your data in an exportable format.

Where consent has been given for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal deadline of 10 working days.

If a User considers that there is a problem with the way in which «Agencia PAM» is handling his/her data, he/she can address his/her complaints to the Security Manager or to the corresponding data protection authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.

Data retention:

The personal data of Users who use the contact form or send us an email requesting information will be processed for the time strictly necessary to respond to the request for information, or until the consent given is revoked.

The Customer’s personal data will be processed until the end of the contractual relationship. The period of conservation of personal data shall be the minimum necessary, and may be kept until the end of the contractual relationship:

  • 4 years: Law on Offences and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of wages…); Arts. 66 ff. of the General Tax Law (accounting books…)
  • 5 years: 1964 Civil Code (personal actions without special time limit) 
  • 6 years: Art. 30 Commercial Code (accounting books, invoices…)
  • 10 years: Art. 25 Prevention of Money Laundering and Terrorist Financing Act. 
  • No deadline: disaggregated and anonymised data.

 

On the other hand, the data of Users who register for the newsletter will be kept indefinitely, until the consent given is revoked.

Social Networking:

«Agencia PAM» has a profile on some of the main social networks on the Internet (Facebook and Instagram), recognising that in all cases it is responsible for the processing of the data of its followers, fans, subscribers, commentators and other User profiles (hereinafter, followers) published by «Agencia PAM».

The purpose of data processing by «Agencia PAM», when the law does not prohibit it, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as to provide personalised service to the User. The legal basis that legitimates this treatment will be the consent of the interested party, which may be revoked at any time.

Under no circumstances will «Agencia PAM» extract data from social networks, unless the User’s consent to do so is specifically and expressly obtained (for example, to carry out a competition).

Confidentiality:

The information provided by the User shall, in any case, be considered confidential, and may not be used for purposes other than those described herein. «Agencia PAM» undertakes not to disclose or reveal information about the User’s claims, the reasons for the advice requested or the duration of its relationship with the User.

Validity:

This privacy and data protection policy has been drawn up by ExpertosLOPD®, a data protection company, as of 22 May 2020, and may vary according to changes in regulations and jurisprudence that may occur, and it is the responsibility of the data owner to read the updated document in order to know their rights and obligations in this regard at all times.

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