Terms and Conditions of Sale and Contract

These Terms and Conditions regulate the use of the online shop https://agenciapam.com, for which Pamela Sofia Dias Domingues, hereinafter referred to as Agencia PAM, is legally responsible. These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it is the responsibility of the User to read them each time he/she makes a purchase, since the conditions in force at the time of conclusion of the contract shall be those applicable to him/her.


Applicable regulations 

This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and by the General Law 03/2014 for the Defence of Consumers and Users (LGDCU).


The electronic contract will not be archived by a third party and the language for its conclusion is English. The present general conditions can be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.


User Account and Error Correction 

In order to make an online purchase on our website, you can make a quick purchase without registering (as a guest user).


Personal data will not be stored on the website, purchase history will only be recorded on Sendowl.


Personal data will be retained solely for the management and delivery of the products ordered.



Purchasing Process 

Buying at Agencia PAM is easy and simple, just follow the steps below:


1º.- Select the products you wish to purchase from among those offered by Agencia PAM. By clicking on each product, you will access its file, which includes a detailed description with information, main


features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photographs, the products may suffer slight variations with respect to the photograph that appears on the website, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as true to life as possible.


2º.- Once you have selected the product/s you wish to buy, you must click on the “Buy” button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.


3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the “Complete Order” button.


4º.- As we have indicated in previous sections, at the end of your purchase, you will be able to make a quick purchase without registering (as a guest user).


5º.- Finally, you must accept these Conditions of Sale and choose the method of payment for your order from among those offered by Agencia PAM (see next section).


6º.- Once the purchase process has been completed, we will send you an email detailing the details of the purchase, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:


Notifying it in the “Contact” section of this websiteWriting to the following email address info@agenciapam.com


You can also request a paper invoice by contacting us within 15 days of purchase, and we will send it to you at no additional cost.


Methods of payment 

Agencia PAM offers different payment methods to make your purchase easier:


  • Bank transfer
  • Credit or debit card
  • PayPal

Below, we specify the conditions for each of these payment methods.



Bank transfer


Agencia PAM offers you the possibility to pay for your order by bank transfer to our bank account:


ING Bank- IBAN: ES77 *****************41


If you choose this payment option, please contact us at info@agenciapam.com.


We will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, at the time of making the transfer, you indicate as a concept the reference of your order, provided by Agencia PAM in the email, to expedite the billing and shipment of the order.


Transfers can take up to 48 hours to become effective, please take this into account in the delivery times. Once payment has been confirmed, the order will be invoiced, packed and shipped. If you wish to speed up this process you can send us an email with the receipt to info@agenciapam.com.



Credit or debit card


Payment by credit or debit card is made through SendOwl’s secure payment gateway. With this payment method, Agencia PAM never collects or manipulates any customer data relating to your card number. All data is processed directly by Sendowl, so that Agencia PAM can always offer the highest level of security, transparency and confidentiality in the transaction.


The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, as well as those belonging to the 4B, Red 6000 and Servired networks. If you have any doubts, please contact us and we will be happy to answer any questions you may have.





Make the payment with your PayPal account. With this payment method, Agencia PAM never collects or manipulates any bank details. All data is processed directly by Paypal, so that Agencia PAM can always offer the greatest transparency, security and confidentiality in the transaction.



Prices, taxes, fees and duties 

Prices are expressed in Euros, and are valid except for typographical errors. In the event of a manifest error in the pricing that appears in the service file, the price established for said service in the informative email that we will provide you with when we detect the error will prevail.


The following taxes shall apply to the services offered on our website:


  • The price for services provided to customers with a billing address in the Peninsula and the Balearic Islands includes VAT in any
  • The retail price of services provided to customers with a billing address in other EU countries, and where the purchaser is a natural person (private individual), includes VAT for the country of the service provider.
  • The price of services provided to customers with a billing address in other EU countries, and the buyer being a company or professional, does NOT include VAT if they are registered in the ROI (Register of Intra-Community Transactions). Otherwise, the service price will include the VAT of the country of the service
  • The RRP for services provided to customers with a billing address in the Canary Islands or Ceuta and Melilla and, in general, any non-EU country, does NOT include VAT, as the operation is treated as an The price indicated for each service is the final price of the service. #ncomm will not be responsible for the DUA or import charges and taxes (ISPI, IGIC), fees or duties that are generated in the destination customs, if applicable.


At Agencia PAM we want you to be satisfied with your contract. Therefore, we provide you with the option to cancel the contract (withdrawal) as long as the services have not been started (implementation of a campaign or creation of the material).


The exercise of this right of withdrawal must be made within a maximum period of 14 calendar days from the date of purchase. You must notify us, by sending an email to info@agenciapam.com, of your decision to withdraw from the purchase (you can use the following withdrawal form, if you wish). [ATTACH THE CANCELLATION FORM AT THE END OF THIS DOCUMENT].


In order to exercise this right, the service must not have been initiated. If the service has started, we will refund only the proportionate part of the services not provided, provided that such a distinction or segregation is possible.


Nor can this right be exercised for services with a time limit (e.g. tickets, etc.), digital products when the download has already started, etc.


The refund of the purchase amount will be made once the status of the contract has been checked, through the same means of payment used for the purchase and, in any case, within a maximum of 14 calendar days from the date of receipt of the request for withdrawal. The costs arising from the exercise of the right of withdrawal shall be borne by the purchaser.


The exercise of the right of withdrawal on the purchase of digital products or services that may have been used or downloaded by the User shall not be permitted, unless this possibility is specifically indicated.



Conflict resolution


As required by new European legislation, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&l ng=ES



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